This website www.inacrystal.com (the ‘website’) is owned and operated by Crystal Imprints Limited (‘us’ or ‘we’). Registered number: 09259641 (England & Wales), VAT number: 233415535. If you have any queries about these Terms & Conditions or have any comments on our website, please email Customer Services at firstname.lastname@example.org
All rights, including copyright, in this website are owned by or licensed for use by In a Crystal. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
In order to make a purchase through the inacrystal.com website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. The purchase of products through the www.inacrystal.com website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.
We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the product or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the Delivery Options.
In a Crystal does not price-match with other retailers. We do, however, consistently work toward maintaining competitive prices on all products.
Although unlikely, the packaging on some products may vary from that shown. The weights and dimensions are approximate. We make every effort to display as accurately as possible the colours and shades of all products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, www.inacrstal.com disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available for any reason.
Deliveries can be made Worldwide. Not all of our delivery options are available to all areas of the UK and Channel Islands. If you have a question about delivery outside of the UK and Channel Islands, please email email@example.com . We will deliver the merchandise in accordance with the delivery option selected by you. Please view our Delivery Options for full details. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. Any delivery timescales are indicative only. Please see our Delivery Options for further information on returns.
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at firstname.lastname@example.org quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
You should inspect all purchased products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem immediately (within 2 days of receipt) If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
Payment can be made using the payment methods detailed in the Checkout section of this website. Payment will be debited from your account at the point at which your order is processed/dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to In a Crystal (a trading name of Crystal Imprints Limited), we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you. Risk in the product transfers to you upon delivery.
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
At In a Crystal, we put our customers satisfaction first and in doing so have dealt with each event on an individual basis. All crystals dispatched are thoroughly checked for defects before being dispatched. As our 3D crystals are made to order, we are unable to issue any refunds or accept returns, however we will always do our very best to ensure a smooth shopping experience with us.
In the unlikely event that you believe you have received a defective crystal please contact us within 7 days of receiving your order. Please contact email@example.com to set up a return authorization for inspection. In a Crystal reserves the right to determine if the product is defective and if the product can be improved.
If the crystal is found to be defective we will exchange the crystal with a replacement of the same size and contents. Any defective items must be returned to us in the condition brand new condition as received, including any packaging that may have been sent along with the 3D Crystal.
Please ensure the parcel is properly sealed with the completed Returns Note enclosed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit. We will notify you by email on receipt of your returned parcel. Please note that delivery charges cannot be refunded. In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 days of receipt). Please note that we cannot accept returned goods that we reasonably believe have been used.
In a Crystal makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website, or any websites accessible through it, won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. In a Crystal will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
In a Crystal makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible In a Crystal will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of this website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond In a Crystal’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.
Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of In a Crystal or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of In a Crystal, our affiliates, our licensors and/or our suppliers in the UK, USA and other countries and are protected by UK and International trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
No failure to exercise and no delay on the part of In a Crystal in exercising any right, remedy, power or privilege of In a Crystal under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of In a Crystal.
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website.
We reserve the right to change these Terms & Conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These Terms & Conditions do not affect your statutory legal rights.