Privacy policy

In a Crystal values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our Terms & Conditions and this Privacy Policy. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in My Account where you can amend your personal details, for example if you change your address. You may be required to provide credit or debit card details when placing an order. We ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

Administration of our website

The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

Customer Service

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

Direct Marketing

We want to keep you up-to- date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. The In a Crystal online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.inacrystal.com and log into your account with your username and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser’s preferences, which is usually found in the Edit menu. We do not store credit card details nor do we share customer details with any 3rd parties.